To ensure utmost quality, efficiency and maximum returns for our partners, we have invested in top-of-the-line technology that is both innovative and reliable. The technology has been tried and tested throughout our past experiences in the contact management outsourcing business.

Extensya uses a state-of-the-art VoIP (Voice over Internet Protocol) infrastructure that anchors a layer of best-of-breed business support applications, integration platforms, and monitoring tools. A combination so powerful and homogeneous that excellence is ensured at all levels.

Our technical infrastructure is resilient and reliable with fully duplicated components, ensuring full availability with virtually no service interruptions. This is coupled with round the clock technical support, which guarantees minimal impact in case of outages.
Our platforms are flexible and dynamic, enabling the support any kind of application and the design of endless combinations of customized contact management services.
We use open standards and a flexible architecture, which enables easy integration with most CRM and customer support applications that are already being used by our partners. This ensures smooth collaboration and seamless interaction.
Our systems provide extremely powerful reporting capabilities offering our partners full online access to interaction data, transaction logs, real time details, call records, etc., facilitating full visibility and control
Our IT infrastructure was designed with the best security standards built into it, ensuring utmost safety and security of the data related to our partners and their business transactions.