Extensya was established in 2008, focusing on contact management solutions and business process outsourcing services. Today Extensya operates 4 call centers in Saudi Arabia, and Jordan, and can provide the services in 11 additional countries including India, the Philippines and countries in Europe and North America. Extensya serves clients from various countries within the Middle East region for whom Extensya provides various services that cover the Middle East, USA, Europe, and the Indian Sub-continent.
Extensya aims to become the leading Business Process Outsourcing provider in the region and one of the leading BPO brands worldwide. Therefore, the company is setting its plans and strategies to achieve this goal.
To that end, Extensya is continuously working on strengthening its value proposition and extending its offerings to a complete range of Contact Management Solutions and Business Support Services. In addition, the company is planning to grow within the region through a multi-country delivery model, where Extensya will start additional delivery centers in various countries within the Middle East. This setup will allow accommodating a wider range of customers’ needs, and a more effective communication with these customers.